# Support and policies

Help for the 2fans API: how to get started, how checkout, refunds and payouts work, the policies that apply to every sale, and how to reach us.

## Get started

- [Quickstart: your first pay-per-view link](https://2fans.dev/docs/build/quickstart.md): Get a key, check it, pick content from the vault, create a drop and find out when it sells.
- [Let your AI set it up](https://2fans.dev/docs/ai/agent-setup.md): A coding agent opens each page, you do the sign-up and ID check, and it continues with your key, your first drop and your app application.

## How it’s handled

- [Who handles what](https://2fans.dev/docs/handled/overview.md): What 2fans runs for you and what stays with your app: checkout, moderation, creator checks, payouts, refunds and complaints.
- [How buyers pay](https://2fans.dev/docs/handled/checkout.md): How buyers pay for a pay-per-view: a hosted 2fans checkout with cards, Apple Pay and Google Pay, no buyer account, charged in USD.
- [How moderation works](https://2fans.dev/docs/handled/moderation.md): Content moderation is automated and handled by 2fans infrastructure. What each status means, what the checks look for and how to build around them.
- [Creator verification](https://2fans.dev/docs/handled/verification.md): How creators are verified: an ID document, face match and liveness check through Didit, with records kept by 2fans and status available in the API.
- [How payouts work](https://2fans.dev/docs/handled/payouts.md): Earnings land in the creator’s 2fans balance. From $20 they can request a payout as crypto, a bank transfer or to a card through MassPay, or to Paxum, all included with the API.
- [Refunds and chargebacks](https://2fans.dev/docs/handled/chargebacks.md): Who deals with disputes, what a reversal does to access and earnings, and the webhook events your app gets.
- [Compliance and content rules](https://2fans.dev/docs/handled/compliance.md): Who is responsible for records, age checks, AI disclosure, reports and takedowns, and where the policies live.
- [Fees and limits](https://2fans.dev/docs/handled/fees.md): 15% of each sale with no monthly, setup or listing fee, a $5 to $750 price range, a $20 payout minimum and the API rate limits.

## Policies

These apply to every sale on 2fans. 2fans was called Dropfans until October 2026, so the official copies still carry that name.

- [Terms of Service](https://terms.dropfans.io/terms.md): The rules for creators and buyers, including what can’t be sold. Last updated 22 August 2026.
- [Privacy Policy](https://terms.dropfans.io/privacy.md): What personal data is collected, why, and how long it’s kept. Last updated March 2026.
- [Cookie Policy](https://terms.dropfans.io/cookies.md): Which cookies the platform uses and how to control them. Last updated January 2025.
- [Return & Refund Policy](https://terms.dropfans.io/refund.md): Sales are final, with the exceptions listed here, and how to ask for a refund. Last updated December 2025.
- [DMCA Policy](https://terms.dropfans.io/dmca.md): How to report copyright infringement and how to respond to a report. Last updated 28 April 2026.
- [AI Content Policy](https://terms.dropfans.io/ai-content.md): What AI-generated content is allowed and how it has to be declared. Last updated 10 May 2026.
- [USC 2257 Compliance](https://terms.dropfans.io/2257.md): Record-keeping and age documentation for people in the content. Last updated March 2026.
- [Complaint Policy & Procedures](https://terms.dropfans.io/complaints.md): How to file a complaint, how it’s handled, and how to appeal a removal. Last updated April 2026.
- [Age Verification Policy](https://terms.dropfans.io/age-verification.md): How creators and viewers have their age checked. Last updated 9 December 2025.
- [API terms & acceptable use](https://2fans.io/developers/api-terms.md): The rules for apps and integrations built on the API.
- [Policy changelog](https://terms.dropfans.io/changelog)

## Need help?

Email [support@dropfans.io](mailto:support@dropfans.io).

2fans was called Dropfans until October 2026, so the API host is still www.dropfans.io and keys still start with dpfn_.

Last updated 2026-11-03. All pages: https://2fans.dev/llms.txt.