Support and policies
Help for the 2fans API: how to get started, how checkout, refunds and payouts work, the policies that apply to every sale, and how to reach us.
Get started
How it’s handled
Who handles whatWhat 2fans runs for you and what stays with your app: checkout, moderation, creator checks, payouts, refunds and complaints.How buyers payHow buyers pay for a pay-per-view: a hosted 2fans checkout with cards, Apple Pay and Google Pay, no buyer account, charged in USD.How moderation worksContent moderation is automated and handled by 2fans infrastructure. What each status means, what the checks look for and how to build around them.Creator verificationHow creators are verified: an ID document, face match and liveness check through Didit, with records kept by 2fans and status available in the API.How payouts workEarnings land in the creator’s 2fans balance. From $20 they can request a payout as crypto, a bank transfer or to a card through MassPay, or to Paxum, all included with the API.Refunds and chargebacksWho deals with disputes, what a reversal does to access and earnings, and the webhook events your app gets.Compliance and content rulesWho is responsible for records, age checks, AI disclosure, reports and takedowns, and where the policies live.Fees and limits15% of each sale with no monthly, setup or listing fee, a $5 to $750 price range, a $20 payout minimum and the API rate limits.
Policies
These apply to every sale on 2fans. 2fans was called Dropfans until October 2026, so the official copies still carry that name. See what’s changed.
Terms of ServiceThe rules for creators and buyers, including what can’t be sold.Last updated 22 August 2026Privacy PolicyWhat personal data is collected, why, and how long it’s kept.Last updated March 2026Cookie PolicyWhich cookies the platform uses and how to control them.Last updated January 2025Return & Refund PolicySales are final, with the exceptions listed here, and how to ask for a refund.Last updated December 2025DMCA PolicyHow to report copyright infringement and how to respond to a report.Last updated 28 April 2026AI Content PolicyWhat AI-generated content is allowed and how it has to be declared.Last updated 10 May 2026USC 2257 ComplianceRecord-keeping and age documentation for people in the content.Last updated March 2026Complaint Policy & ProceduresHow to file a complaint, how it’s handled, and how to appeal a removal.Last updated April 2026Age Verification PolicyHow creators and viewers have their age checked.Last updated 9 December 2025API terms & acceptable useThe rules for apps and integrations built on the API.
Need help?
Email support@dropfans.io and we’ll point you in the right direction.